Complaint guide

As a result of the new Consumer Complaints Act, companies must provide information on where and how to make a complaint regarding a guest's purchase of services from the company.

As a starting point, the guest should complain to the hotel where the product/stay was purchased. The hotel will always be interested in finding a solution together with the guest. Send complaints by email to skagen@skagenhotel.dk

Should it come to the point where the hotel and guest cannot find a solution together in the first instance, the guest has the option to contact:

Ankenævnet for hotels, restaurants and tourism.

Vodroffsvej 32, DK-1900 Frederiksberg

kontakt@hrt-ankenaevn.dk

Tel. +45 35 36 51 21, telephone hours all weekdays between 10-14

Link to the Complaints Board website

In addition, a new pan-European complaint portal, the ODR portal, has been established where you can file a complaint.

Link to the new ODR consumer complaints platform