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Data Privacy in Color Hotel Skagen

When visiting Color Hotel Skagen, we will need to process some of your personal data. It’s important to us that your integrity is protected, which is why we have prepared this policy outlining how we handle your personal data. Here you can find out more about how we process your personal information.

Data Protection Officer

We have selected a data protection officer at Color Hotel Skagen who is responsible for ensuring the use of relevant knowledge and skills in order to process your personal information correctly. As a guest or customer with Color Hotel Skagen, you can also ask our data protection officer for assistance. If you have any questions about how we process your personal data, please do not hesitate to contact the data protection officer.

Data Controller

It is the CEO at Color Line AS who is responsible for ensuring that we process all personal data correctly. However, to ensure that the data is managed in the best way possible, data processing is delegated to the individual managers in each of our departments.

Sharing data with authorities

Color Hotel Skagen does not share personal data with third parties, unless required by law. Color Hotel Skagen is legally required to provide personal data to certain public authorities, such as the police and the Danish Customs and Tax Administration (SKAT).

In order for us to be permitted to share personal data, the following requirements must be met:

1. We must be in possession of a written enquiry
2. The relevant legal basis for obtaining the data must be cited
3. The enquiry must include a specific request to have the personal data provided.

Click here to complete a form to obtain personal data (only for public authorities)

Your rights

Insight
If Color Hotel Skagen stores any of your personal data, you are entitled to see this information.

Rectification
We may only process personal data that is correct. If you believe that we are processing incorrect or misleading personal data about you, you may request that we rectify the data.

Erasure
When the purpose of collecting personal data has been achieved, Color Hotel Skagen has established a procedure for deleting the data. You have the right to request that your personal data is deleted. Provided there is no legal basis for continuing to store your personal data – such as legislation requiring data to be stored for a certain period of time – Color Hotel Skagen will accommodate your request. Be aware that Color Hotel Skagen has stringent requirements pertaining to identification. Color Hotel Skagen must ensure that we are communicating with the owner of the personal data. Personal data will therefore only be provided to the specific e-mail used at the time of booking. Contact us here

What does Color Hotel Skagen use your personal data for?

In accordance with the regulations on counting and registering guests, Color Hotel Skagen is obligated to record some of your personal data (for Danish guests: name, nationality, address, phone number, e-mail address, date of birth and additional general personal information. For foreign guests: name, address, country, nationality, birth date, arrival date, type of and number on passport or other travel identification) before you are permitted to stay with us. In order to fulfil our agreement with you as our customer and guest, Color Hotel Skagen must therefore process and store some of your personal data.

We have implemented the necessary security and organisational procedures to ensure that your personal data is protected against unlawful sharing, manipulation or deletion; and our employees know which personal data can and must be stored and for how long.

A guest / customer can, voluntarily and after own choice provide Color Hotel Skagen with additional personal data, which the guest / customers believe could have relevance for the service/stay – or think should be given for safety.

This could be information such as:

Handicap
Allergy
Special food preferences
Other health and medicine information

If a guest / customer voluntarily and after own choice chooses to provide such information, Color Hotel Skagen consider this to be a consent to be able to register and save these sensitive information about the guest / customer concerned.

In addition to the information which Color Hotel Skagen receives directly from guests / customers, Color Hotel Skagen will in some occasions collect or treat additional information that Color Hotel Skagen has received from a third party, such as a travel agent or an employee of the company where the registered person is employed.

Where this is the case, the third party is obliged to inform the guests / customers / suppliers in question about Color Hotel Skagen’s terms and conditions as well as Color Hotel Skagen’s personal data policy. It is also the responsibility of the third party concerned, to ensure that there is the necessary legal basis for collecting and processing the information in question, including obtaining the necessary consent to processing any sensitive information.

We have taken the necessary security and organizational measures, so that your personal data is secured against unauthorized disclosure, manipulation or delete, and our employees are aware of, which personal data that must be stored and for how long they are allowed to be stored.

Use of personal data for marketing purposes

We wish to offer you services and products that are suitable for you and your interests. Personal data about you and information about your purchases may therefore be used in analyses and targeted marketing initiatives. This personal data is also used to manage the individual customer relationship, simplify the booking process for returning customers, and inform product development.

Color Hotel Skagen Hodefines a current customer as an individual who has stayed at Color Hotel Skagen within the past 2 years, and Color Hotel Skagen will send news and other information to such customers via e-mail approximately once a month during this period. In order to determine which news our customers find relevant, we collect information about whether our e-mails are read and whether you click on the links contained within these e-mails. This data is then used for analysis and targeted marketing initiatives. You may withdraw your consent to this at any time by contacting us.

Newsletters

Color Hotel Skagen collects personal data in the following ways:

When you consent to receiving our newsletters.

What type of information do we collect?

Color Hotel Skagen collects:
Personal information such as name, nationality, address, phone number, e-mail address, date of birth and other general data.
Demographic data.
Travel history.
Feedback via customer surveys.
Rule: This information is saved for 2 years.
Information obtained on the basis of your consent may be used to adapt communication and marketing efforts aimed at you.

Erasure of information

Your information will be deleted if: You unsubscribe to our newsletters. (If you have travelled with Color Hotel Skagen within the past 2 years, your profile will be changed to “Customer”, see below)

Customer

Color Hotel Skagen collects personal data in the following ways:

When you purchase a stay at Color Hotel Skagen.
When you request a quote for a stay at Color Hotel Skagen.
When you ask to receive a brochure.

What type of information do we collect?

Color Hotel Skagen collects:
Personal data such as name, nationality, address, phone number, e-mail address, date of birth and other general data.
Demographic data.
Travel history.
Feedback via customer surveys.
Rule: This information is saved for 2 years from the last stay.
Information obtained on the basis of your consent may be used to adapt communication and marketing efforts aimed at you.

Erasure of information

Your information will be deleted if:
You have not stayed at Color Hotel Skagen within the past 2 years, unless you have given us your signature that you want to be permanently registered.
You write to Color Hotel Skagen requesting that your personal data is deleted.

Companies/B2B

Color Hotel Skagen collects personal data in the following ways:

When you purchase a stay at Color Hotel Skagen.
When you request a quote for a stay at Color Hotel Skagen.
When you ask to receive a brochure.

What type of information do we collect?

Color Hotel Skagen collects the name of the company/organisation and industry sector. Color Hotel Skagen collects personal data such as name, address, phone number, e-mail address, date of birth and other general data.
Demographic data.
Travel history.
Feedback via customer surveys.
Rule: Information on company/organization is saved in general.
Information on personal data is saved for 2 years from last date of stay.

Information obtained on the basis of your consent may be used to adapt communication and marketing efforts aimed at you.

Erasure of information

Information on the company/organization will be deleted if:
You write to Color Hotel Skagen requesting that data be deleted.
Information on personal data will be deleted if:
You have not stayed at Color Hotel Skagen within the last 2 years, unless you have given us your signature that you want to be permanently registered.
You write to Color Hotel Skagen requesting that your personal data be deleted.

Cookies and other analytical tools

We would like you to have the best possible user experience when visiting our website.

For that reason, we use cookies and analytical tools to:

Provide our guests and customers with a better user experience. This results in pages which are quicker to load and present content adapted to your preferences, among other benefits.
Develop an understanding of your interactions with our pages in order to produce an even better website with the best functionality possible.

Cookies are small temporary or permanent files containing information that is saved to your computer when you visit skagenhotel.dk. After your visit, you will see advertisements from Color Hotel Skagen appear on other websites that you visit. The cookies we use cannot damage your computer in any way.

When you use our services, you also consent to us using analysis tools such as these. You have the option of deactivating this function in your own browser. You can also delete the cookies saved on your computer.

Color Line’s website uses the following cookies:

Google Analytics and Tealeaf

Information collected using this cookie:
This cookie is used to collect data about which pages you visit on our website.

The purpose of data collection and processing:
To improve the user experience on colorline.dk. The data will automatically be deleted after 12 months.